Information For Buyers
General Information
How to Buy
1. Browsing Products
- Search: Use the search bar to find specific parts by keyword (e.g., “engine starter,” “landing gear”).
- Categories: Browse through categories like “Engines,” “Airframes,” “Avionics,” “Instruments,” etc.
- Filters: Utilize filters to narrow down your search (e.g., aircraft type, part number, price range, condition).
- Seller Profiles: View individual seller profiles to learn more about their inventory and reputation.
2. Adding Items to Cart
Product Page: On each product page:
- Carefully review the product description, including condition, any disclaimers, and the seller’s return policy.
- Check for availability and pricing.
- Select the desired quantity.
- Click “Add to Cart.”
Review Cart:
- View your cart to review the items you’ve added.
- Adjust quantities or remove items as needed.
- Proceed to checkout when ready.
3. Checkout Process
- Login/Registration:
- If you have an account, log in.
- If you’re a new buyer, create an account by providing the required information.
- Shipping Address: Enter your shipping address accurately.
- Shipping Options: Review the available shipping options and select the preferred method.
- Payment Information: Enter your payment details (credit card, debit card, etc.).
- Review Order: Carefully review your order summary, including items, quantities, shipping costs, and total amount.
- Place Order: Click “Place Order” to submit your purchase.
4. Order Confirmation
- Confirmation Email: You will receive an order confirmation email with details such as order number, items purchased, shipping information, and payment details.
- Seller Communication: The seller will contact you to confirm the order and arrange shipping.
Understanding Returns
Aircraft Part Mart serves as a platform connecting buyers and sellers. Each seller sets their own return policy.
Review Policies
Before purchasing, carefully review the specific return policy outlined by the individual seller on their product listing.
Variations
Return policies can vary significantly between sellers. Factors that may influence a seller’s policy include:
- Item Condition: New, used, “as is,” etc.
- Return Window: The timeframe within which returns are accepted.
- Restocking Fees: Potential charges for returned items.
- Shipping Costs: Who is responsible for return shipping costs (buyer or seller).
Initiating a Return
If you believe a return is necessary, contact the seller directly using the provided contact information.
Explain the Issue: Clearly explain the reason for the return (e.g., item not as described, damaged in transit, defective).
Follow Seller Instructions: Adhere to the seller’s specific return instructions, including:
- Packaging: How to properly package the item for return.
- Shipping: The preferred return shipping method and address.
- Documentation: Any required documentation (e.g., return authorization number).
Resolving Disputes
Direct Communication: Attempt to resolve any return-related issues directly with the seller.
Contacting Aircraft Part Mart: If you are unable to reach a resolution with the seller, you may contact Aircraft Part Mart as a last resort.
Provide Details: When contacting Aircraft Part Mart, be prepared to provide:
- Order number
- Seller information
- Detailed description of the issue
- Documentation of communication with the seller
- Evidence (photos, videos, etc.) to support your claim.
Mediation: Aircraft Part Mart may act as a mediator to assist in resolving the dispute between you and the seller.
No Guarantees: Aircraft Part Mart cannot guarantee the resolution of all disputes.
Important Notes
- Buyer Responsibility: You are responsible for ensuring the safe return of the item to the seller.
- Shipping Costs: Unless otherwise stated in the seller’s return policy, you are generally responsible for return shipping costs.
- Refunds: Refunds will be processed according to the seller’s policy and may take some time to process.
**Disclaimer:** This information is provided for general guidance only and does not constitute legal or professional advice. Always refer to the specific return policy of the individual seller for the most accurate and up-to-date information.
Your Purchase is Protected: A small fee of 3% + 45p ensures your purchase is protected. This fee covers secure payment processing, providing peace of mind knowing your transaction is safe.
It also funds our Buyer Protection program, which helps resolve any issues you might encounter, ensuring you get what you paid for. Finally, it supports the platform you’re using, allowing us to provide a reliable and constantly improving service.
Shipping & Delivery
Domestic Shipping (UK)
- Primary Carrier: Royal Mail
- Methods:
- Standard: Offers a balance of cost and delivery speed.
- Express: For faster delivery within the UK.
- Costs: Shipping costs will vary depending on the size and weight of the item, as well as the chosen shipping method and delivery address.
- Estimated Delivery Times:
- Standard: Typically 2-5 business days.
- Express: Typically 1-2 business days.
- Please note: These are estimates and may be subject to delays.
International Shipping
- Carriers: A variety of international couriers are used, including:
- DHL
- FedEx
- UPS
- And others
- Methods: Shipping options will vary depending on the destination country and the size/weight of the item.
- Costs: International shipping costs can vary significantly based on factors such as:
- Destination country
- Shipping method (air, sea)
- Item weight and dimensions
- Import duties and taxes (payable by the recipient)
- Estimated Delivery Times:
- Varies greatly: Delivery times depend on the destination, shipping method, and customs clearance procedures.
- Typical ranges:
- Express: 2-5 business days
- Standard: 5-10 business days or longer
Important Notes
- Dispatch Times: Aircraft Part Mart does not control dispatch times. Dispatch times are determined solely by the individual sellers.
- Tracking: You will typically receive a tracking number to monitor the shipment’s progress.
- Import Duties and Taxes: For international shipments, the recipient is responsible for any import duties, taxes, or customs fees that may be levied by the destination country.
- Shipping Insurance: Consider purchasing shipping insurance to protect your purchase in case of loss or
At Aircraft Part Mart we want to ensure that every vendor gets the right money for their product. This includes not losing out to high shipping/postage fees due to the size of the item being sold. For this reason we have fixed amounts for individual postage sizes. The shipping prices are worked out as follows.
UK Domestic:
Small Parcel 0-2KG, £5+(2*qty of order)
Medium Parcel Up To 20KG, £10+(2*qty of order)
Large Parcel Up To 30KG, £15+(2*qty of order)
Oversized Parcel >30KG, £20+(2*qty of order)
International:
Small Parcel 0-2KG, £20*(2*qty of order)
Medium Parcel Up To 20KG, £35*(2*qty of order)
Large Parcel Up To 30KG, £60*(2*qty of order)
Oversized Parcel >30KG, £75*(2*qty of order)
Return Policy & Procedures
Aircraft Part Mart acts as a platform connecting buyers and sellers.
Return Policies
All returns are handled directly between the buyer and the seller. Each seller has their own specific return policy, which you should review carefully before making a purchase.
Resolving Issues
If you encounter any issues with a return or have a dispute with a seller regarding a purchase, we encourage you to try to resolve the matter directly with the seller first.
Contacting Aircraft Part Mart: If you are unable to resolve the issue with the seller, you may contact Aircraft Part Mart as a last resort.
To assist us in resolving the dispute, please provide the following information:
- Order details: Order number, date of purchase, and items purchased.
- Seller information: Seller name and contact information.
- Reason for return: Clearly explain the reason for the return (e.g., item not as described, item damaged, late delivery).
- Steps taken: Describe any attempts you have made to resolve the issue directly with the seller.
- Evidence: If possible, provide any supporting documentation, such as photos, videos, or communication records with the seller.
Disclaimer: Aircraft Part Mart does not guarantee the resolution of any disputes between buyers and sellers. We will use our best efforts to mediate the dispute but cannot guarantee a specific outcome.
Payment Methods
Aircraft Part Mart accepts a variety of payment methods to cater to different buyer preferences. Common options include:
- Credit Cards:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- And potentially other major credit cards
- Debit Cards:
- Widely accepted debit cards from major issuers.
- Bank Transfers:
- This option may be available for certain transactions.
Payment Security
- Secure Payment Gateways: Aircraft Part Mart utilizes reputable and secure payment gateways (e.g., PayPal, Stripe, etc.) to process transactions.
- Data Encryption: Your payment information (credit card numbers, etc.) is transmitted securely using encryption technology (such as SSL/TLS) to protect it from unauthorized access during transmission.
- Fraud Prevention Measures: The platform may employ fraud detection systems to monitor transactions for suspicious activity and prevent fraudulent purchases.
Data Protection
- Data Privacy: Aircraft Part Mart is committed to protecting your personal data in accordance with applicable data protection laws (e.g., GDPR).
- Data Collection: We collect only the necessary personal information to process your orders and provide you with the best possible experience.
- Data Usage: Your personal information is used solely for order processing, communication, and improving our services.
- Data Security: We implement appropriate security measures to protect your personal data from unauthorized access, use, and disclosure.
- Your Rights: You have the right to access, rectify, or request the deletion of your personal data.
Important Notes
- Third-Party Sellers: While Aircraft Part Mart takes steps to ensure payment security, it’s important to remember that transactions are ultimately between you and the individual seller.
- Seller Practices: It’s crucial to research and choose reputable sellers.
- Review Privacy Policy: Refer to Aircraft Part Mart’s full Privacy Policy for detailed information on data collection, use, and protection.
Disclaimer
This information is for general guidance only and does not constitute legal or professional advice.
Key Takeaways
- Aircraft Part Mart prioritizes the security of your payment information.
- Your personal data is protected in accordance with applicable data protection laws.
- It’s essential to exercise caution and conduct thorough research when making purchases on any online platform.
By understanding these measures, you can make informed decisions and enjoy a secure and enjoyable shopping experience on Aircraft Part Mart
Buyers Privacy Policy
Last Updated: 1st January 2025
This Privacy Policy explains how Aircraft Part Mart (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of Buyers (“you,” “your”) who use our online platform (the “Platform”) to purchase secondhand aircraft parts and equipment.
1. Information We Collect
We collect information from you in two ways: information you provide directly and information that is collected automatically.
1.1 Information You Provide
- Account Information: When you create an account on the Platform, you may provide us with information such as your name, email address, phone number, and shipping address.
- Purchase Information: When you make a purchase on the Platform, we collect information such as the items you purchase, the purchase price, payment information (such as credit card details), and shipping information.
- Communications: We may collect information from your communications with us, such as emails, phone calls, and chat messages.
1.2 Information Automatically Collected
- Usage Data: We may automatically collect information about your use of the Platform, such as your IP address, browser type, operating system, access times, and pages visited.
- Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activity and to personalize your experience on the Platform. You can control the use of cookies through your browser settings.
2. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfill your orders: This includes processing payments, arranging shipping, and communicating with you about your orders.
- To communicate with you: We may use your contact information to send you order confirmations, shipping updates, and other relevant information. We may also send you marketing communications, such as newsletters and promotional offers, if you have opted-in to receive them. You can opt-out of receiving marketing communications at any time.
- To improve our services: We may use your information to improve the functionality and user experience of the Platform, to develop new features, and to analyze trends and usage patterns.
- To protect our rights and interests: We may use your information to prevent and detect fraud, to enforce our Terms of Service, and to comply with applicable laws.
- To comply with legal obligations: We may be required to disclose your information to comply with legal requests and obligations, such as court orders and government investigations.
3. Sharing Your Information
We may share your information with the following third parties:
- Sellers: We may share your contact information and order details with the Sellers on the Platform so that they can fulfill your orders.
- Payment Processors: We may share your payment information with third-party payment processors to process your payments.
- Shipping Carriers: We may share your shipping information with shipping carriers to deliver your orders.
- Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as data analysis, marketing, and customer support.
- Legal and Regulatory Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties as required by law or to protect our rights and interests.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
Under applicable data protection laws, you may have certain rights regarding your personal information, including:
- Right to Access: You may have the right to request access to the personal information we hold about you.
- Right to Rectification: You may have the right to request that we rectify any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You may have the right to request that we erase your personal information in certain circumstances.
Buyers Terms & Conditions
Last Updated: 1st January 2025
These Terms and Conditions (“Terms”) govern your use of the Aircraft Part Mart platform (“Platform”), including any website, mobile application, or other online interface, as a Buyer (“you,” “your”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
1. Use of the Platform
- You agree to use the Platform only for lawful purposes and in accordance with these Terms.
- You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer.
- You agree to be responsible for all activities that occur under your account.
- You agree to provide accurate and up-to-date information when using the Platform.
2. Purchasing on the Platform
- You can browse and purchase secondhand aircraft parts and equipment from Sellers on the Platform.
- All purchases are subject to availability and acceptance by the Seller.
- You are responsible for reviewing the product description, including any disclaimers or warranties provided by the Seller, before making a purchase.
- You agree to pay for all purchases made on the Platform in accordance with the payment terms specified by the Seller.
- You are responsible for providing accurate shipping and billing information.
- You understand that the Platform does not guarantee the quality or condition of any products sold by Sellers.
3. Payment
- Payment for purchases can be made through various methods as specified on the Platform.
- You are responsible for ensuring that your payment information is accurate and that you have sufficient funds to complete your purchase.
- You agree to comply with all applicable payment processing rules and regulations.
4. Shipping and Delivery
- Shipping arrangements and costs are determined by the Seller.
- You are responsible for any shipping costs and any applicable taxes or duties.
- Aircraft Part Mart is not responsible for any delays or damages that may occur during shipping.
- You are responsible for inspecting the received items upon delivery and reporting any damages or discrepancies to the Seller promptly.
5. Returns and Refunds
- Return and refund policies vary by Seller. Please review the Seller’s return policy carefully before making a purchase.
- Aircraft Part Mart does not control or guarantee the return or refund policies of Sellers.
- Any disputes regarding returns or refunds must be resolved between you and the Seller.
6. Intellectual Property
- All intellectual property rights in and to the Platform and its contents, including but not limited to trademarks, copyrights, and patents, are owned by or licensed to Aircraft Part Mart or its licensors.
- You may not use any of the Platform’s content for any commercial purpose without Aircraft Part Mart’s prior written consent.
7. Disclaimer of Warranties
The Platform and all information, content, and services provided on or through the Platform are provided on an “as is” and “as available” basis, without warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Aircraft Part Mart does not warrant that the Platform will be uninterrupted or error-free, that defects will be corrected, or that the Platform or the server that makes it available are free of viruses or other harmful components.
8. Limitation of Liability
In no event shall Aircraft Part Mart be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, or loss of use, arising out of or in any way connected with the use of the Platform, whether based on contract, tort, strict liability, or otherwise, even if Aircraft Part Mart has been advised of the possibility of such damages.
9. Indemnification
You agree to indemnify and hold harmless Aircraft Part Mart and its affiliates, officers, directors, employees, agents, and licensors from any and all claims,
Auction Terms & Conditions For Buyers
These Terms and Conditions (“Terms”) govern your participation in auctions held on the Aircraft Part Mart platform (“Platform”), including any website, mobile application, or other online interface, as a Buyer (“you,” “your”). By participating in any auction on the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not participate in any auctions.
1. Auction Participation
- Bidding: You are responsible for placing bids accurately and responsibly. Once a bid is placed, it cannot be withdrawn.
- Auction End Times:** Auction end times are displayed in your local time zone. Please ensure you are aware of the auction end time to avoid missing out on bidding opportunities.
- Proxy Bidding:** You may set up proxy bids, which automatically increase your bid by a pre-determined amount up to your maximum bid.
- Winning Bidder:** The highest bidder at the end of the auction will be declared the winner.
- Payment Obligations:** The winning bidder is obligated to pay the full winning bid amount in accordance with the payment terms specified in the auction listing.
2. Product Descriptions and Conditions
- “As-Is” Condition:** Aircraft parts sold at auction are typically sold “as-is” with no warranties or guarantees, unless explicitly stated otherwise in the auction listing.
- Inspection (if applicable): If an inspection of the item is permitted, it is your responsibility to conduct the inspection and assess the condition of the item before bidding.
- Disclaimer:** Aircraft Part Mart does not guarantee the accuracy or completeness of any information provided in auction listings.
3. Payment and Shipping
- Payment Methods:** Accepted payment methods will be specified in the auction listing and may include credit cards, debit cards, bank transfers, or other methods.
- Payment Deadline:** You are responsible for making full payment within the specified timeframe after the auction ends.
- Shipping Arrangements:** Shipping arrangements and costs will be determined as specified in the auction listing. You may be responsible for arranging and paying for shipping costs.
- Risk of Loss:** The risk of loss for the purchased item passes to you upon delivery to the shipping carrier.
4. Disclaimer of Warranties
- “As-Is” Sale:** Unless explicitly stated otherwise, all items sold at auction are sold “as-is” with no warranties or guarantees of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- No Guarantees of Accuracy:** Aircraft Part Mart does not guarantee the accuracy or completeness of any information provided in auction listings.
5. Limitation of Liability
- In no event shall Aircraft Part Mart be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, or loss of use, arising out of or in any way connected with your participation in auctions on the Platform, whether based on contract, tort, strict liability, or otherwise, even if Aircraft Part Mart has been advised of the possibility of such damages.
6. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
7. Changes to these Terms
Aircraft Part Mart may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on the Platform and, if necessary, by sending you an email notification. Your continued participation in auctions on the Platform after the effective date of any changes to these Terms constitutes your acceptance of the changes.
8. Contact Us
If you have any questions about these Auction Terms and Conditions, please contact us at: business@aircraftpartmart.com
